Texas Goodlight Electric

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“Im a property manager and local realtor. Reliant turned my power off when i had a positive balance . My dog almost died and they kept me on the phone for an hour . Horrible customer service . Run from this company .”

“Worst service. No recomendation. I moved out of the property. Still I was getting bill. I informed them, I'm moving out of the property cancelled the reliant service. But for some reason it was not cancelled. But they charged money. Even I said I can show proof that I moved out of the property from my Apartment Management.”

“I was a customer for 14 years, I was moving to a place where I couldn't transfer my energy. So I needed to cancel with them which I did. They told me all they needed was a forwarding address which I gave them. They said there would be no cancellation fee, and behold they charged me $400 cancellation fee. Then when I tried to get it back .They added steps that I needed to do to avoid the cancellation fee but they did not tell me that. When I originally called they said I was good to go. when I called they proceeded to tell me it would take two billing Cycles to get my money back that they took. that they did not earn or deserve. My advice to you is I would cancel the auto payment because it is a sham they knew what they were doing they even have a email to deal with this because it is a way they can make extra money. If that's the kind of business and that's how they treat somebody who was a loyal customer for 14 years I would definitely stay away.”

“Avoid at all costs! I have been living in my house for 9 years and was perfectly happy with Just Energy. I made the HUGE mistake of looking at one of the many solicitations from Reliant in the mail promising lower rates and a $600 bill credit. I made the switch and my first bill was double the amount of a normal bill with Just Energy. I called Reliant's "customer service" and was told another plan would help. The next month it was the same. $300 when my normal previous bill was around $150. I called again and the barely English speaking rep(apparently the only kind they have) had absolutely no interest in helping me, other than to admit I had been lied to. I decided to cancel and I went back with Just Energy. I got my final bill today for $788! Of course $295 was the cancelation fee. I called Reliant again to speak to a manager to see if the fee could possibly be waived. Again the "manager" was another barely English speaking rep who had absolutely no empathy or customer service skills. She was obviously working from home as I could hear her tv in the background and she sounded half asleep. This was a very expensive lesson. I urge everyone to avoid this company!! I can't wait until they try to solicit me again!”

“Stay away. They kept charging me for disconnection notice, even when paid on time. They admitted the mistake, but couldn't remove it bc "the system won't let them do it more than once a year." Absolute bs. Literally any company would be better.”