Gulfstream Electric

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“Anytime I’ve called into GVEC the ladies I’ve spoken to are so nice and informative. Beau and Alex came out to reinstall our internet and not only were they really quick but they were so respectful and kind while they were here. We never have any issues with this company and highly recommend their services. I can confidently confirm after being a previous Spectrum customer that GVEC internet is the BEST.”

“I have had a problem with customer service on Internet, and another problem with customer service on electrical. Out of the blue GVEC Internet decided to charge me a router rental fee although the router never had a rental fee. They mysteriously decided to charge me for 1 1/2 months of fees. They advised that I could buy my own router, and they would credit the rental fee. Upon return of the router to Seguin they said that they would credit me for the last month, but not for the previous 1/2 month that was on the same bill. It took they 30 minutes while I cooled my heels to credit the 1/2 month fee. On electrical they said that they did not receive my check until the 8th although I sent the payment out the day I received the bill. On the 8th they sent may a disconnect service notice via email. I paid it by credit card . Then they sent me a big red notice via the mail giving me a disconnect notice. Seeing as they did not receive my payment (or so they said) I canceled the check. Now they say that they did receive my check on the eighth, but they will not return the check with the stop payment notice. They will not budge on their policies. My opinion of GVEC is that their customer service is among the worst of any company I have dealt with although their electrical and Internet service is adequate.”

“I would like to express my gratitude for the customer service, they have are always soo patient and considerate. They help us with much humanity that is few and far between now a days. I've had to ask for help a lot lately and those ladies and gentlemen are always understanding and never judgmental. I appreciate you.”

“Forrest did a great job transferring service to our name in Seguin. So pleasant and professional. Greatly appreciated Forrest. Dale Pitts”

“GVEC is a scam!!! I was taken advantage of!!! First time using them, moved addresses, and to find out almost 2 months later I’m still paying for electricity at my previous address!!! All because I didn’t specifically say “to disconnect the service “ from the old address that i clearly mentioned I was moving from when I called to transfer service. Used NBU for 12+ years I have never had this issue, either they are trained well enough to ask to confirm if I want the previous address’ service disconnected or smart enough to understand to disconnect it. Spoke with a Customer Service Rep and a Manager for both of them to pretty much say it’s my own fault for not asking them to disconnect the service and there’s nothing they can do on the bill that I wasn’t even living there for. They allegedly had my call recorded from the transfer but never offered to let me hear it. Oh and another thing! When I asked “well aren’t the reps trained to ask questions? Shouldn’t I have been asked if I wanted to have it disconnected?” And their response was “No, they are not trained to ask and make sure it’s disconnected “ I mentioned it seems like a failure on the reps fault and not mine since this was my first time using them and didn’t expect to have an inexperienced rep, to which the manager agreed but stated it was still my fault for not specifically asking to disconnect service…SCAM I feel bad for the elderly people that they scam out of money year round because I’m damn sure if this got passed me that they are doing this to plenty of other people.”