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Expert HVAC & Refrigeration

HVAC Contractor · El Paso, TX

ResidentialCommercial
5.0

DIRT Score

Active

Service Areas

El Paso

DIRT Score Breakdown

Google

755 reviewsView on Google

4.8

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What Customers Say

Expert HVAC & Refrigeration  provided outstanding service from start to finish. Their team was professional, knowledgeable, punctual, and extremely responsive throughout the entire process. They took the time to explain everything clearly and ensured the system was working efficiently before completing the job. Their attention to detail, quality workmanship, and customer service truly exceeded expectations. I highly recommend HVAC Refrigerated Experts to anyone looking for reliable and honest HVAC services.

I chose Expert HVAC & Refrigeration because of their excellent reviews, and initially I was impressed. They were the only company willing to come out late on a Friday when my AC fan stopped working. The first technician quickly diagnosed a bad ECM motor, and the office kept me updated while waiting for the replacement part. Unfortunately, the installation experience was completely different. After the repair, my unit immediately began making loud noises. The technician returned but gave no explanation and simply left after giving a thumbs-up. By the next morning, my AC had stopped cooling again. I hired an independent HVAC technician for a second opinion. He found a blue shop rag left on the roof outside the unit, oil residue, loose screws and fittings, and determined the system had not been serviced properly. He corrected the refrigerant charge, thoroughly tested the system, and confirmed my unit did not need to be replaced, despite being told by Expert HVAC that I would probably need a new system. I spent additional money fixing problems that should never have happened. It's disappointing because my experience started so well. I expected the quality of workmanship to match the company's reputation, but unfortunately, it did not.

Kudos to Expert HVAC! Everyone at the company was friendly and professional; to the ladies /men who update their website with great information, to the ladies who answered our questions about setting an appt for an estimate, to Expert technicians Jesus and Max, who diagnosed and repaired the problem quickly.. The price was fair for honest, hard work. Continued success to all at this company!

I had a great experience with Expert HVAC! Their team responded quickly when I needed assistance and made sure my air conditioning system was thoroughly cleaned and operating at its best. They were professional, knowledgeable, and took the time to explain everything they were doing. It's such a relief to know my AC is functioning properly, especially during the hot summer months. The prompt service, attention to detail, and commitment to customer satisfaction truly set them apart. I highly recommend Expert HVAC to anyone looking for reliable, honest, and efficient HVAC service. I will be switching over to them full time now! Thank you David and Larry and all the nice staff in the office for your help with what was a very uncomfortable situation for me.

We had a great experience with Expert HVAC company. They are excellent to work with — quick to respond, professional, honest, and dependable. From start to finish, the team was knowledgeable, courteous, and made the whole process easy and stress-free. It’s hard to find companies you can truly trust, and they definitely exceeded our expectations. Highly recommend them for any HVAC needs!

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