Theodore & Sons Plumbing

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“I’m very pleased with the new water heater installation. The plumber explained which water heater brands have better service records, so I could choose the best option for my home. They also upgraded a few shutoff valves, supply lines, and connectors compared to my old setup, which should help the plumbing system last longer and run with fewer issues. The crew arrived on time, worked in a very professional and courteous way, and clearly explained each step of the installation and why the upgrades were recommended. I appreciated how carefully they checked everything and made sure the water heater, fittings, and valves were all working properly before they left. I felt respected as a customer and well taken care of throughout the whole process. They have already completed another plumbing job for me, and they will definitely be my go-to plumbing service in El Paso.”

“A year later, we had another plumbing maintenance visit, this time with Gary. It was for our annual inspection under the service agreement and for descaling the tankless water heater, which is part of regular upkeep. Gary was friendly, easy to talk with, and very knowledgeable about plumbing systems. He worked efficiently and did a thorough check of everything. During the visit, he noticed the shut-off valves for a faucet in a utility room were outdated and no longer up to code, so we had him replace them. Everything went smoothly, and the whole service was handled in a professional and helpful way. We also renewed our maintenance agreement because the service has been reliable and worth it. On a recent plumbing checkup, Damian completed the yearly safety inspection and tankless water heater descaling. He was efficient, courteous, and explained things clearly. It is reassuring to have a plumbing company that stays on top of routine maintenance, helps keep the water heater running well, and catches small valve issues before they turn into bigger plumbing problems. Overall, very satisfied with the service.”

“Damian was highly recommended by a friend. He came out the next morning, found the plumbing issue fast, and fixed it. He also took care of a few other small plumbing repairs that needed attention and still honored the original quote. He clearly explained what needed to be done and why, which made the whole process easy to understand. He was very knowledgeable, professional, and trustworthy from the start. I have had other plumbing service experiences that were not nearly this smooth, so this visit really stood out in a good way. Damian was not only great with me, but also respectful and helpful with the apprentice he was training, which says a lot about his character and work ethic. It is always a good sign when a plumber treats both customers and coworkers well. I would definitely recommend him and will be calling again for future plumbing work, including a new sewer line in the backyard.”

“i was referred to a local plumbing and septic service by a friend after they had trouble with another provider. damian and nicholas were very easy to work with and made the whole septic service visit feel smooth and memorable. They know their trade well and took time to explain how the septic system works, how the tank and line should be maintained, and the best ways to keep everything flowing properly for a single-user setup with parts of the system close to ground level. They were patient, answered every question clearly, and showed real skill with septic and drain work. Even though their pricing was a bit higher than some others, the quality of the service made it worth it. They were thorough, removed all the buildup from the bottom of the tank, and handled the job with care and professionalism. It was clear they take pride in their plumbing work, maintenance service, and customer care. I would gladly call them again for septic pumping, drain service, or other plumbing needs, and i would recommend them to anyone needing honest, dependable help.”

“I had a dishwasher drain problem and later a slab leak, and Theodore & Sons Plumbing handled both jobs very well. Gary was careful, polite, and professional the whole time. He answered all of my questions clearly, kept the work area clean, and explained the drain repair in simple terms so I knew exactly what was being done. Nicholas and Damian also did a great job with the slab leak repair. My appointment was scheduled quickly for the next morning, and I was given helpful steps to take before the plumbers arrived. They showed up right on time, started the work promptly, and finished within the time they estimated. The repair was completed smoothly, and they went over the work in detail, including what caused the leak and how the plumbing line was fixed. Everyone I spoke with was kind, respectful, and easy to work with. The service felt organized from start to finish, communication was clear, and the workmanship gave me confidence in the repair. I highly recommend them to anyone who needs help with drains, leaks, or other household plumbing issues.”